Thank you for choosing Ampoules for your beauty and skincare needs. We strive to provide a seamless shopping experience, including efficient and reliable shipping services. Please read our Shipping Policy to understand our shipping methods, delivery times, and related information.

​1. Order Processing:

a. We process orders promptly, typically within 1 to 2 business days after receiving payment verification.

b. In the case of pre-orders or back-ordered items, we will provide estimated shipping dates on the product page. Please note that these dates are subject to change, and we will notify you of any delays.

​2. Shipping Methods:

a. We partner with reputable shipping carriers to ensure the safe and timely delivery of your orders.

b. For domestic orders (UK), we primarily use DPD and EVRi for shipping.

c. For international orders, we offer standard and express shipping options, with delivery times varying based on the destination and shipping method chosen. We primarily use USPS, FedEx, UPS, DPD, EVRi and DHL for shipping.

3. Delivery Times:

a. Delivery times may vary based on the shipping method selected during checkout and the destination address.

b. Estimated delivery times for standard shipping within United Kingdom typically range from 3-5 business days and international timings are normally 2-15 business days.

c. Please note that delivery times may be affected by unforeseen circumstances such as customs delays, extreme weather conditions, or other events beyond our control.

​4. Order Tracking:

a. Once your order is shipped, we will provide you with a tracking number via email (if provided during checkout).

b. You can use the provided tracking number to monitor the status and location of your package.

​5. Shipping Fees:

a. Shipping fees are calculated based on the total weight of your order, size and the shipping destination.

b. Shipping fees will be displayed during the checkout process, and you will have the opportunity to review the total cost before confirming your order.

c. We offer free shipping to any international location that we cover, if your total order is equal to or above £150 British Pound Sterling.

d. UK addresses get free shipping after a minimum spend of £15 British Pound Sterling.

​6. Customs and Duties:

a. For international orders, customs duties, taxes, and any additional fees are the responsibility of the recipient. Please check with your local customs office for details on applicable charges.

b. We are not responsible for any customs clearance delays or fees.

​7. Shipping Restrictions:

a. At this time, we only offer shipping within Albania, Australia, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Kenya, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Mexico, Monaco, Montenegro, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Turkey, United Kingdom, USA.

b. Certain items may be subject to shipping restrictions or regulations based on destination or local laws. We will inform you during the checkout process if any restrictions apply to your order.

​8. Address Accuracy:

Please ensure that your shipping address is accurate and complete to avoid delivery delays or returned packages. We are not responsible for delivery issues caused by incorrect or incomplete addresses.

​9. Contact Us:

If you have any questions or concerns about our Shipping Policy, please contact us.

Thank you for choosing Ampoules. We hope you enjoy our products and look forward to serving you with excellence in every aspect of your shopping experience.

Last updated: 08/05/2025