Shipping Policy

Last Updated: May 16, 2026

Thank you for choosing ampoules.co.uk (Ampoules Limited). We are committed to providing an efficient, secure, and reliable fulfillment experience for your high-potency vitamin formulations and clinical medical supplies. Please read our Shipping Policy to understand our processing timelines, international coverage networks, and handling fees.

1. Order Processing

  • Standard Timeline: We process and pick orders promptly, typically within 1 to 2 business days following successful payment verification.

  • Pre-Orders & Back-Orders: If an item is on back-order, an estimated dispatch date will be clearly displayed on the product page. These dates are subject to manufacturer availability, and we will notify you immediately via email regarding unexpected delays.

2. Shipping Methods & Carriers

We partner with reputable global logistics networks to maintain product security and ensure prompt arrival.

  • Domestic Shipping (United Kingdom): We primarily utilize DPD, EVRi and Royal Mail for tracked parcel deliveries.

  • International Shipping: We offer standard and express transit solutions to allowed territories via FedEx, UPS, DHL, DPD, EVRi, and national postal networks.

3. Estimated Delivery Timelines

  • UK Domestic: Tracked shipments within the UK typically arrive within 3–5 business days from dispatch.

  • International Destinations: Global transit intervals generally range between 2–15 business days, depending on the destination region and whether Express or Standard fulfillment is selected at checkout.

  • Please note: Exact delivery windows can occasionally be impacted by external variables such as border customs inspections, severe weather anomalies, or regional courier service interruptions.

4. Order Tracking Tracking

Once your parcel is dispatched from our facility, an automated shipping confirmation containing your active tracking number will be transmitted to the email address used during checkout. You can use this data to monitor real-time transit milestones.

5. Shipping Fees & Thresholds

Shipping fees are dynamically calculated at checkout based on the structural weight, dimensions, and geographic destination of your order. You will always view your definitive shipping cost prior to payment.

  • UK Free Shipping: Validated UK addresses receive Free Standard Shipping on all orders with a minimum total spend of £15 GBP.

  • International Free Shipping: Eligible overseas addresses receive Free Shipping if the aggregate cart value reaches or exceeds £150 GBP (or local currency equivalent).

6. Customs, Duties, & Import Levies

For international deliveries outside the United Kingdom, any local import duties, taxes, customs clearance processing handling fees, or administrative Tariffs are the sole financial responsibility of the recipient. We encourage checking with your regional customs authority to estimate local fees prior to buying. Ampoules Limited is not liable for customs delays or localized clearance fees.

7. Authorized Shipping Destinations

We currently offer dedicated tracking and delivery services strictly to the following countries:

  • Albania, Australia, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Kenya, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Mexico, Monaco, Montenegro, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Turkey, United Kingdom, USA.

8. Delivery Address Accuracy

Please verify that your shipping entry is completely precise and includes any essential clinic numbers, suite listings, or postal codes. We are unable to accept liability for lost shipments or return-to-sender fees triggered by inaccurate or incomplete shipping information provided at checkout.

9. Contact Information

If you have special logistics inquiries or require bulk shipping coordination for clinical clinics, please contact us at:

  • Email: info@ampoules.co.uk

  • WhatsApp: wa.me/443300433826