Privacy Policy

Last Updated: May 2026

1. Who We Are

Our website address is: https://ampoules.co.uk (formerly known as sanam-aesthetic.co.uk).

We are committed to maintaining the trust and confidence of our visitors and customers. For privacy-specific concerns or to exercise any of your data rights, please contact our data controller at:

  • Legal Name: Ampoules Limited

  • Registered Office Address: 124 CITY ROAD, LONDON, UNITED KINGDOM, EC1V 2NX

  • Telephone: +44 330 043 3826

  • WhatsApp Business: wa.me/443300433826

  • Contact Email: info@ampoules.co.uk

2. What Personal Data We Collect and Why We Collect It

WooCommerce Store Tracking & Checkout

We collect information about you during the checkout process on our store. While you visit our site, we’ll track:

 

  • Products you’ve viewed: We’ll use this to, for example, show you products you’ve recently viewed.

     

  • Location, IP address and browser type: We’ll use this for purposes like estimating taxes and shipping.

     

  • Shipping address: We’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

     

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

 

  • Send you information about your account and order.

  • Respond to your requests, including refunds and complaints.

  • Process payments and prevent fraud.

  • Set up your account for our store.

  • Comply with any legal obligations we have, such as calculating taxes via WooCommerce Tax (which may safely pass calculations to external automated tax services).

  • Improve our store offerings.

  • Send you marketing messages, if you choose to receive them.

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

Health & Professional Verification Data

Because we supply professional clinical products (such as high-potency vitamin ampoules), you may voluntarily provide information relating to your medical or clinical profession during registration or checkout. We collect this solely to verify eligibility for restricted professional medical equipment and administration supplies.

Comments & Account Media

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

 

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

 

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

 

Contact Forms & Communications

If you submit an inquiry through our contact forms, email us, or message us via our automated WhatsApp link, we capture your communication details, phone number, name, and message history for dedicated customer support.

3. Cookies & Local Tracking Technologies

We use cookies across WordPress, WooCommerce, and translation systems to manage core functions:

  • Comments: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

  • Account Sessions: If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

  • Content Management: If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

  • E-Commerce Basket: We’ll use cookies to keep track of cart contents while you’re browsing our site.

     

  • Mailchimp Persistent Carts: When shopping, we keep a record of your email and the cart contents for up to 30 days on our server. This record is kept to repopulate the contents of your cart if you switch devices or need to come back another day.

     

  • WPML (Website Languages): WPML uses cookies to identify the visitor’s current language, the last visited language, and the language of users who have logged in.

  • WPML Multilingual & Multicurrency: WPML Multilingual & Multicurrency for WooCommerce will use cookies to understand the basket info when using languages in domains and to transfer data between the domains. It will also use cookies to identify the language and currency of each customer’s order as well as the currency of the reports created by WooCommerce.

4. Third-Party Plugins & Embedded Content

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Slider Revolution Features

In case Google Web Fonts (default) are used or videos/sounds are played via YouTube, Vimeo, or SoundCloud within our interactive media arrays, the following conditions apply:

  • YouTube: Our website uses plugins from YouTube, which is operated by Google (YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA). If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established, informing them which of our pages you have visited. If you are logged into your YouTube account, your browsing behavior is linked directly to your profile. You can prevent this by logging out of your account. This constitutes a justified interest pursuant to Art. 6 (1) (f) GDPR to offer an appealing layout. Review their privacy terms at: https://www.policies.google.com/privacy.

  • Vimeo: This service is provided by Vimeo Inc., 555 West 18th Street, New York, New York 10011, USA. Visiting pages with Vimeo elements establishes a direct server connection, passing your IP address and pages viewed to a server in the US, regardless of whether you have a Vimeo account. Log out of Vimeo to prevent association with a personal profile. Review their terms at: https://vimeo.com/privacy.

  • Google Web Fonts: For uniform representation of fonts, your browser loads the required web fonts into your browser cache. For this purpose, your browser establishes a direct connection to Google servers, exposing your IP address. This constitutes a justified interest pursuant to Art. 6 (1) (f) GDPR. If your browser does not support web fonts, a standard font is used by your computer. See terms at: https://developers.google.com/fonts/faq.

  • SoundCloud: Social media elements from SoundCloud Limited (Berners House, 47-48 Berners Street, London W1T 3NF, UK) may be integrated. When active, a direct browser-to-server connection occurs. If you click “Like” or “Share” while logged into SoundCloud, content can be mapped to your profile. We do not receive insight into the data transmitted. Read more at: https://soundcloud.com/pages/privacy.

     

5. Who We Share Your Data With

We share information with trusted third parties who help us provide our orders, payment processing, and localized store services to you:

 

  • PayPal: We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal Privacy Policy for more details.

     

  • Airwallex: We securely process card payments and merchant operations via Airwallex. Relevant transactional milestones, identities, and checkout strings are safely transmitted to Airwallex to authenticate payments, verify anti-fraud vectors, and clear orders.

  • Shipping Logistics: Delivery data is securely coordinated with couriers (such as Royal Mail, DPD, or DHL) to execute logistics fulfillment.

  • WPML Translation Architecture: While you use the plugin, WPML will share system data regarding the site through its Installer (no data from the user itself will be shared). WPML Translation Management will send the email address and name of each manager and assigned translator, as well as the raw page content itself, to the Advanced Translation Editor and external translation infrastructure. WPML String Translation will also send structural text strings to these components to safely render international operations.

     

  • Account Functions: If you request a password reset, your IP address will be included in the reset email.

     

6. Who On Our Team Has Access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

 

  • Order information like what was purchased, when it was purchased and where it should be sent, and

     

  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds, and support your experience.

7. How Long We Retain Your Data

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.

  • Comments: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

  • Registered Profiles: For users that register on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

  • Tax & Financial Records: We store order information (including your name, email address, and billing and shipping addresses) for 6 years to comply fully with UK tax, financial audit, and corporate accounting frameworks.

  • Product Reviews: We store product feedback or reviews indefinitely if you choose to leave them.

8. What Rights You Have Over Your Data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you by writing to info@ampoules.co.uk. This does not include any data we are obliged to keep for administrative, tax, legal, or security purposes.

9. Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service. Store transactions, translations, and interactive widget scripts handle technical data operations via secure global cloud networks (including US-based elements under strict Standard Contractual Clauses) safeguarding procedures to ensure information remains up to strict UK GDPR and European data protection baselines.

10. Additional Information & Safeguards

How We Protect Your Data

ampoules.co.uk utilizes strict sitewide encryption (SSL/HTTPS), administrative two-factor authentication (2FA), firewall defenses, and precise data handling controls among restricted fulfillment teams to secure customer profiles.

Data Breach Procedures

In line with our obligations, we maintain procedures to evaluate potential incidents immediately. High-risk data breaches will be reported directly to affected individuals and the UK Information Commissioner’s Office (ICO) within 72 hours of verification.

Regulatory Frameworks

 

As Ampoules Limited, operating as an enterprise supplier of specialized health and clinical products, we comply with all applicable product batch transparency requirements and trade laws within the United Kingdom.