Return and Refund Policy

Last Updated: May 16, 2026

Thank you for shopping with ampoules.co.uk (Ampoules Limited). We want you to be completely satisfied with your purchase. Because we supply specialized wellness supplements and clinical equipment, please read our return and refund policy carefully to understand your rights, exclusions, and responsibilities.

1. Returns Window

In accordance with UK consumer rights, we accept return requests within 30 days of the date your order was delivered. If 30 days have passed since your delivery, unfortunately, we cannot offer you a refund or store credit.

2. Strict Conditions for Returns

To be eligible for a return, your item must meet the following safety and quality criteria:

  • The item must be completely unused, unopened, and in the exact same condition that you received it.

  • The item must be in its original, undamaged packaging, with all protective seals, shrink-wrap, and tamper-evident indicators fully intact.

  • The item must be accompanied by a valid proof of purchase (your order number or receipt).

Important Medical & Safety Exception: Due to strict health, hygiene, and pharmaceutical safety regulations, we cannot accept returns on any glass ampoules, oral supplements, or clinical tools (such as sterile needles or syringes) if the box, bottle seal, or tamper-evident packaging has been opened, broken, or compromised.

3. Return Shipping

  • Customers are responsible for the cost of return shipping, except in cases where the item arrived damaged or defective.

  • We strongly recommend using a tracked and insured shipping service. We cannot guarantee that we will receive your returned item, and we cannot process refunds for returns that are lost or damaged in transit back to us.

4. Inspection and Refunds Process

Once your return is received and inspected by our warehouse team, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund based on the condition of the goods.

  • If approved: Your refund will be processed immediately, and a credit will automatically be applied to your original method of payment (PayPal or Airwallex) within a reasonable number of banking days.

  • If rejected: If the item is found to be opened, used, or structurally compromised, the refund will be denied, and the item can be shipped back to you at your expense.

5. Exchanges

We do not offer direct exchanges. If you require a different product, size, or variant, please follow the standard return process for a refund on your original item, and place a new order online at ampoules.co.uk.

6. Damaged or Defective Items

In the rare event that your items arrive damaged, defective, or incorrect, please contact our customer support team immediately via email (info@ampoules.co.uk) or WhatsApp within 48 hours of delivery.

  • Please provide clear photographic evidence of the damage and outer packaging.

  • For verified damaged items, we will arrange a swift replacement or full refund, and we will provide a prepaid return shipping label where necessary.

7. Final Sale Items

Certain promotional, clear-out, or short-expiry items may be marked on our website as “Final Sale.” These specific items are explicitly non-returnable and non-refundable.

8. Contact Us

If you have any questions regarding the return parameters of a specific clinical supply or supplement, please reach out to us:

  • Email: info@ampoules.co.uk

  • WhatsApp: wa.me/443300433826

We reserve the right to update and modify this policy at any time to comply with changing UK retail regulations. Any changes will be posted on this page and apply to subsequent purchases.